Hot Spring Best Seats in the House | T20 Gold Clash Experience | Cairns Edition

Schedule | Key details

Item	Detail
Promoter	Hot Spring Spa Australasia Pty Ltd (ACN 056 538 820; ABN 52 056 538 820), Unit 3B, 6–8 Hudson Avenue, Castle Hill NSW 2154, Australia.
Local promotional partner	Poolside Cairns (authorised Hot Spring dealer).
Competition	Hot Spring Best Seats in the House – Cairns Sideline Experience.
Competition period	Opens 9:00am AEST Monday 9 November 2026; closes 11:59pm AEST Sunday 15 November 2026 (Closing Time).
Eligible entrants	Queensland residents aged 18 years or over, excluding persons specified in clause 4.
Guest	One adult Guest aged 18+ or the Winner’s own child/legal ward aged 6–17, supervised by the Winner at all times (clause 8).
Entry method	Online entry form at https://info.hotspring.com.au/best-seats-in-the-house-cairns-2026. One entry per person. Free entry; no purchase necessary.
Prize	One Winner receives two general admission (GA) tickets (one for the Winner and one nominated eligible Guest), plus two places in a sideline Hot Spring spa for the second innings of the Event.
Prize value	Indicative total value AUD $458, including GST where applicable, for one two-person Prize: two GA tickets at $79 each ($158 total), plus sideline spa access valued at approximately $150 per person ($300 total).
Event	T20 Cairns Gold Clash in association with Hot Spring, Sunday 22 November 2026, Cazalys Stadium, 344 Mulgrave Road, Westcourt, Cairns, QLD.
Draw	Monday 16 November 2026 at 9:00am AEST (12:00pm NZDT), at Hot Spring Spas Head Office, 35 William Pickering Drive, Albany, Auckland, New Zealand. Computerised random-number draw; screen recorded. Three reserve entrants drawn in order.
Acceptance deadline	Winner: 3:00pm AEST Tuesday 17 November 2026. Reserves (in order): first, 3:00pm Wednesday 18 November; second, 3:00pm Thursday 19 November; third, 12:00pm Friday 20 November 2026 (clause 11).
Winner publication	Confirmed Winner’s name published on the Competition Website and the Promoter’s Australian Facebook and Instagram within two business days of acceptance and verification, no later than Friday 20 November 2026, for at least 28 days (clause 11.5).
Competition contact	[email protected]; phone 1800 148 688.

All times in these Terms are Australian Eastern Standard Time (AEST, Brisbane time, UTC+10).

 

1. Agreement to these Terms

1.1 Entry into the Competition constitutes acceptance of these Terms and Conditions (Terms). Information on how to enter and the Prize forms part of these Terms.

1.2 If there is an inconsistency between these Terms and other promotional material, these Terms prevail, subject to applicable law.

1.3 Nothing in these Terms excludes, restricts or modifies any right or remedy under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded.

2. Promoter and local partner

2.1 The Promoter is Hot Spring Spa Australasia Pty Ltd (ACN 056 538 820, ABN 52 056 538 820), Unit 3B, 6–8 Hudson Avenue, Castle Hill NSW 2154.

2.2 The Competition is promoted locally with Poolside Cairns, an authorised Hot Spring dealer. Poolside Cairns does not administer the Draw or award the Prize.

2.3 Competition enquiries or complaints may be directed to [email protected] or 1800 148 688. The Event Organiser, Duco International Limited, is not the promoter of this Competition.

3. Competition period

3.1 The Competition opens at 9:00am AEST on Monday 9 November 2026 and closes at 11:59pm AEST on Sunday 15 November 2026. Entries received outside this period are invalid.

3.2 Entries are deemed received when recorded by the Promoter’s entry system.

4. Eligibility and exclusions

4.1 Entry is open to Queensland residents aged 18 years or over at the time of entry who can attend Cazalys Stadium on Sunday 22 November 2026.

4.2 The Promoter may request satisfactory proof of age, identity and Queensland residential address before awarding the Prize.

4.3 The following are excluded from entry and from being a Guest: (a) directors, officers, employees and contractors of the Promoter and its related companies; (b) owners, directors and employees of authorised Hot Spring dealers in Australia, including Poolside Cairns; (c) directors, employees and contractors of the Event Organiser and agencies or suppliers directly involved in this Competition; and (d) their spouses, de facto partners, parents, children, siblings and household members.

4.4 An entrant who does not meet clause 4.1 may be disqualified. A Guest need not reside in Queensland, but must meet the Guest eligibility, exclusion and safety requirements in clauses 4.3, 8 and 9.

5. How to enter

5.1 During the Competition Period, an eligible person must visit https://info.hotspring.com.au/best-seats-in-the-house-cairns-2026, complete the entry form with first name, email address, Australian mobile number and postcode, confirm eligibility, accept these Terms and submit the form.

5.2 Entry is free and no purchase is necessary. Entrants bear only their own internet-access costs.

5.3 One entry per individual is permitted. The Promoter may identify duplicates using a combination of name, email address and mobile number; a matching name alone will not invalidate an entry. Only the first valid entry is retained.

5.4 Incomplete, fraudulent or automated entries are invalid. Social media follows, likes, comments and shares are not required and do not increase the chance of winning.

5.5 Every valid entry has an equal chance of being selected. The Promoter is not responsible for entries not received due to failures outside its reasonable control.

6. Prize details and exclusions

6.1 There is one Prize awarded to one Winner. The Prize comprises two general admission (GA) tickets to T20 Gold Clash on Sunday 22 November 2026 (one for the Winner and one for a nominated eligible Guest), together with two allocated places for the Winner and Guest in a Hot Spring spa beside the field at Cazalys Stadium during the second innings (Spa Experience).

6.2 The Promoter will arrange any Venue entry credential and restricted-area access necessary for the Winner and Guest to take part in the Spa Experience.

6.3 The Prize does not include flights, accommodation, transport, meals, beverages, hospitality packages, personal expenses or anything not expressly stated in clause 6.1 or necessary for access under clause 6.2.

6.4 The Winner and Guest are responsible for their own travel to and from Cazalys Stadium and incidental expenses.

6.5 The Prize is not transferable, exchangeable or redeemable for cash, and cannot be taken on another date at the Winner’s request. The Guest substitution rights in clause 8.3 are an exception to the non-transferability of the Guest place only.

6.6 The indicative total value of the one two-person Prize is approximately AUD $458: two GA tickets at AUD $79 each (AUD $158 in total), plus an estimated AUD $150 per person for sideline spa access (AUD $300 in total), including GST where applicable. The Promoter is not responsible for ordinary variations in retail value.

7. Spa allocation and experience

7.1 The Spa Experience is intended to run during the second innings of the Event, subject to the actual match schedule and reasonable safety, broadcasting and operational requirements.

7.2 The Winner and their eligible Guest will be allocated places in one of several Hot Spring spas positioned beside the playing field. Other spa places may be allocated through separate promotions or invitations.

7.3 The Prize does not provide exclusive use of a spa, selection of a specific spa, or unrestricted sideline access.

7.4 Spa allocation, access instructions and the precise start and finish of the Spa Experience will be determined by the Promoter and Event Organiser.

7.5 Participants may enter or leave the spa during the allocated experience in accordance with staff directions. The experience may be shortened or modified for weather, match timing, safety or operational reasons.

8. Guest requirements

8.1 The Winner may nominate one Guest, being either an adult aged 18 years or over, or the Winner’s own child (or a child for whom the Winner is the legal guardian) aged 6–17 years at the time of the Event. A Child Guest must be supervised by the Winner at all times.

8.2 The Guest must not be an excluded person under clause 4.3. The Winner must nominate the Guest when accepting the Prize and provide any documentation reasonably requested to verify the Guest’s identity, age and, where applicable, parental or legal guardianship.

8.3 The Winner may change their nominated Guest any number of times by notifying the Promoter in writing at [email protected], provided the request is received no later than 3:00pm AEST on Friday 20 November 2026. Any replacement Guest must satisfy these Terms and the Event Organiser’s ticketing, accreditation and safety requirements. No changes are permitted after that deadline.

8.4 If the Guest cannot participate and no replacement Guest has been nominated by the deadline, the Winner may attend alone. No alternative or compensation is provided for the unused place.

9. Spa safety and participant conduct

9.1 The Winner and Guest must attend a safety briefing, sign any required Participant Safety Acknowledgement and follow all reasonable instructions from Hot Spring staff, Event staff and Venue personnel.

9.2 The Winner and Guest must bring suitable swimwear. The Promoter will provide towels and access to a changing area at the Venue.

9.3 Spa water is expected to be maintained at approximately 34–36°C, or approximately 34°C where a Child Guest participates, subject to Event safety procedures. Each participant must consider whether spa use is appropriate for them and follow health and safety advice.

9.4 Diving, jumping, horseplay and bringing glass into or near the spa are prohibited. Participants must follow directions about sun protection, hydration and safe entry and exit.

9.5 The Promoter may refuse or end spa access where it reasonably considers that alcohol, illness, heat, unsafe conduct or other circumstances create a safety concern.

9.6 The Promoter will discuss reasonable accessibility adjustments in advance where requested, subject to Venue facilities and safety requirements.

9.7 If the Spa Experience cannot proceed or is curtailed due to weather, lightning, safety concerns or directions from the Event Organiser, Venue or broadcaster, the Promoter will act reasonably and comply with applicable legal obligations in relation to the Prize.

9.8 If the Guest is aged 6–17 years, the Winner must remain within arm’s reach while the child is in or beside the spa. The child must be able to sit on a spa seat with shoulders above water unaided and may remain in the water for no more than 15 minutes at a time, with breaks between sessions. The Promoter may end the child’s participation where reasonably necessary for safety.

10. Draw and reserve entrants

10.1 The Draw will take place on Monday 16 November 2026 at 9:00am AEST (12:00pm New Zealand Daylight Time) at Hot Spring Spas Head Office, 35 William Pickering Drive, Albany, Auckland, New Zealand. A computerised random number generator will be used to select winning entry numbers from the register of valid entries. The Draw will be screen recorded. Two staff members not directly involved in administering the Competition will witness the Draw and sign the Draw record.

10.2 Each valid entry will receive a unique number. The first valid entry number randomly selected will win the Prize. Three additional distinct valid entries will then be selected as Reserve Entrants in order, for use if the Prize cannot be awarded.

10.3 The Draw method, selected entry numbers, entry register, screen recording and evidence of the Draw will be recorded and retained by the Promoter in accordance with clause 18.1 and applicable law.

10.4 If the Draw cannot take place as scheduled for reasons outside the Promoter’s reasonable control, it will be rescheduled fairly and any required notice or regulatory approval will be obtained.

11. Winner notification and acceptance

11.1 The Promoter will attempt to notify the selected Winner by phone and email on Monday 16 November 2026, by 12:00pm AEST where practicable, and will make reasonable further contact attempts before the acceptance deadline.

11.2 The Winner must accept the Prize by 3:00pm AEST on Tuesday 17 November 2026 and provide reasonably requested proof of identity, Queensland residence and age, plus initial Guest details, availability and any required acceptance or safety documents. Guest details may subsequently be changed under clause 8.3.

11.3 If the selected Winner does not meet the eligibility requirements, declines the Prize or fails to accept it by the specified deadline, the Prize will be offered to the next available Reserve Entrant in the order drawn.

11.4 If the Winner is ineligible, declines or does not accept the Prize by the deadline, the Promoter will contact Reserve Entrants in the order drawn. Subject to the timing of contact, acceptance deadlines will be: first reserve, 3:00pm AEST Wednesday 18 November 2026; second reserve, 3:00pm AEST Thursday 19 November 2026; third reserve, 12:00pm AEST Friday 20 November 2026. The Promoter will make reasonable contact attempts by phone and email before progressing to the next reserve.

11.5 The name and state or territory of the confirmed Winner will be published on the Competition Website and on the Promoter’s Australian Facebook and Instagram accounts within two business days of Prize acceptance and verification, and in any event by 5:00pm AEST on Friday 20 November 2026. The announcement will remain available for at least 28 days, subject to applicable privacy and promotional gaming requirements.

11.6 If the Prize remains unclaimed after the specified reserve process, the Promoter will comply with any applicable legal or regulatory requirements concerning an additional draw, notification or other treatment of the unclaimed.

12. Event conditions

12.1 The Event is scheduled for Sunday 22 November 2026 at Cazalys Stadium, Cairns, and is organised by Duco International Limited.

12.2 Attendance is subject to the Event Organiser’s and Venue’s conditions of entry and all lawful and reasonable directions from security, Venue and Event personnel.

12.3 The Promoter does not control the player line-up, match format, Event schedule, broadcaster or Event delivery.

12.4 The Promoter or Event staff may withdraw access for unlawful, unsafe, seriously disruptive or non-compliant conduct, subject to applicable law.

13. Photography, filming and publicity

13.1 The Spa Experience may be visible to spectators and cameras, and participants may appear in photography, live broadcasts or Event recordings, subject to the Event Organiser’s terms.

13.2 The Promoter may request additional consent to use the Winner’s or Guest’s image, voice and likeness in promotional material. Any such use will comply with applicable privacy and consent requirements. Where a Guest is under 18, separate written consent from their parent or legal guardian is required for standalone promotional use of their image, voice or likeness.

14. Privacy and personal information

14.1 The Promoter collects entrant names, email addresses, mobile numbers and postcodes to administer the Competition, verify eligibility, contact selected entrants, arrange the Prize and meet legal obligations.

14.2 To fulfil the Prize, the Promoter may disclose necessary information to its related companies, service providers (including HubSpot), the Event Organiser and regulatory bodies where required.

14.3 Some service providers may process information outside Australia. Personal information is handled in accordance with the Promoter’s privacy policy.

14.4 Poolside Cairns may support local promotion but entrant information will not be shared with it for independent marketing without appropriate consent.

14.5 General promotional-game records will be retained for five years unless a shorter period is approved by the relevant regulator. Identification and Guest records will not be retained longer than necessary for their lawful purpose, subject to legal recordkeeping obligations.

15. Marketing communications

15.1 Entrants may separately opt in to receive Hot Spring marketing communications. Consent is optional and is not a condition of entry.

15.2 Marketing consent may be withdrawn at any time through the unsubscribe option in a message or by contacting the Promoter.

16. Changes, postponement or cancellation

16.1 If the Competition or Event cannot proceed as planned for reasons outside the Promoter’s reasonable control, the Promoter may modify, postpone, suspend or cancel it, acting fairly and subject to applicable laws and any regulatory approval required.

16.2 If the Event is postponed, the Promoter will consider whether the Spa Experience can reasonably take place on the rescheduled date.

16.3 If the Event or Spa Experience is cancelled or materially altered, the Promoter will comply with applicable legal obligations concerning alternatives, remedies and notice. No term limits statutory rights.

17. Liability

17.1 Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy under the Australian Consumer Law or another law that cannot lawfully be excluded.

17.2 Subject to clause 17.1 and to the extent permitted by law, the Promoter is not responsible for losses caused by circumstances outside its reasonable control, including third-party Event changes, technical failures or failure to follow reasonable safety directions.

17.3 The Promoter does not exclude or limit liability for death or personal injury caused by its own negligence where that liability cannot lawfully be excluded.

17.4 Participants are responsible for their own belongings at the Event.

18. Records and general provisions

18.1 The Promoter will keep appropriate general gaming records, including entries, Draw results, screen recording, contact attempts, prize acceptance and fulfilment, for five years unless a shorter period is approved by the relevant regulator.

18.2 The Promoter may reasonably disqualify a person for ineligibility, false information, duplicate or automated entries, tampering, serious misconduct or breach of these Terms.

18.3 These Terms are governed by the laws of Queensland, Australia, without affecting rights arising under other applicable laws.

18.4 If one part of these Terms is unenforceable, the remaining parts continue to apply. These Terms will be available free of charge via the Competition Website.

19. Social media platforms

19.1 This Competition is not sponsored, endorsed, administered by or associated with Meta Platforms, Inc. (Facebook or Instagram) or TikTok.

19.2 Questions, comments and complaints must be directed to the Promoter, not those platforms. The platforms are released from liability in connection with the Competition to the extent permitted by law.