Our Privacy Policy

Hot Spring Spa Australasia Pty Ltd is committed to ensuring that your privacy is protected. Our Privacy Policy sets out how we use and protect any information that you provide us through this website. By visiting the Hot Spring Spas website, you are accepting the terms of this Privacy Policy and we have the right to use your information as described here. We reserve the right to modify this Privacy Policy at any time. 

The Privacy Act 1988 (Privacy Act) is the principal piece of Australian legislation protecting the handling of personal information about individuals. 

WHAT WE COLLECT 

We may collect the following information: 

• Your name, email address and contact information. 
• Information necessary to verify your identity as required by anti-money laundering laws. 
• Demographic information such as postcode, preferences and interests. 
• Other information relevant to customer surveys and/or special offers.  

WHAT WE DO WITH THE INFORMATION WE GATHER 

We require this information to understand your needs and provide you with a better service and in particular for the following reasons: 

• Internal record keeping and statistics. 
• We may use the information to improve our products and services. 
• We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting, using the email address, which you have provided. 
• We may use your information to contact you for market research purposes. 
• We may use the information to customise the website according to your interests. 
• We may provide your information to our third party partners for marketing or promotional purposes. They may not use this information for any other purpose than what we have instructed them to do. 
• We will NEVER sell your information. 

SECURITY 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.   

HOW WE USE COOKIES 

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Information collected may be used by third party vendors, including Google, to show you related ads on other sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. 

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. 

LINKS FROM THIS WEBSITE 

This website’s content may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of those websites and you acknowledge and agree that Hot Spring Spas is not responsible for any content or claims of any such websites. 

CONTROLLING YOUR PERSONAL INFORMATION 

You may choose to restrict the collection or use of your personal information in the following ways: 

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. 

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] 

You may request details of personal information that we hold about you. If you would like a copy of the information held about you, please contact us on [email protected] 

Communication Consent

By submitting a form to request information from Hot Spring Spas, you agree to receive communications from us, including but not limited to email messages regarding updates, new features, or promotional offers related to our products and services.

You may opt out of receiving these communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly with your request.

We will continue to send you necessary communications in response to your inquiries, even if you choose to opt out of marketing-related messages.

KEEPING YOUR INFORMATION SECURE 

The security of your personal information is very important to us, and we are committed to protecting the information that we collect. We have security measures in place to protect against the loss, misuse or alteration of information that Hot Spring Spas has collected from you at our website. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. 

While we strive to protect your personal information, Hot Spring Spas cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. 

ACCEPTANCE OF POLICY  

By visiting the Hot Spring Spas Australia website, you are accepting the terms of this Privacy Policy, and we have the right to use your information as described in this Privacy Policy. We reserve the right to modify this Privacy Policy at any time. Your continued use of the Hot Spring Spas website after we either personally notify you or generally post such changes on the Hot Spring Spas website will constitute your acceptance of those changes. 

NOTIFICATION OF CHANGES 

All the terms and conditions are subject to change without notice. 

QUESTIONS OR COMMENTS 

If you have any questions or comments about the Hot Spring Spa Australasia Pty Ltd website’s Privacy Policy and/or the way it affects you, please contact us by email request to [email protected]