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Nick and Kathy Cutler from Email Review.

1 August 2020

We are extremely happy with our spa investment

Just a quick email to say how grateful we are for having Caroline assist us with the purchase of the Kawau spa.

Just a quick email to say how grateful we are for having Caroline assist us with the purchase of a Kawau Spa. 

We wanted to take time to ensure we had found the right spa for our needs and Caroline allowed this. You should be proud to have such a loyal and honest worker in customer service, we have already recommended Caroline to our friends who are also thinking of a spa purchase.

Our spa was installed today here in Silverstream, Lower Hutt. I was also very impressed with Ryan your Hot Spring installer and his attention to detail.

We are extremely happy with our spa investment and will definitely be recommending to our friends to deal with both Caroline and Ryan in future for fantastic customer service.

Angela Besant from Google Reviews.

Best thing I have ever purchased!

My Hot Springs Relay Spa is hands down the best thing I have ever purchased. Not only is it great for our whole family, it is my little slice of luxury where I can enjoy peace and quiet at the end of a long day. The Hot Springs spas are the best quality out there, I wouldn't go for any other brands, they just don't live up to Hot Springs! The team are also very helpful with after sales care so all is all an amazing experience and service. 

David Swann from Google Reviews.

The customer service is excellent

Purchased a re-conditioned Spa from this company. It was pre -checked and cleaned. The customer service is excellent, they are always available to answer questions. I am really pleased with the condition of the spa, the extra power costs are negligible too. Highly recommended. 

Tim Soper from Google Reviews.

Brilliant follow up Warrantee Service!

When things go wrong you really get the chance to see how much an organisation really cares. Well when we sprang a leak from our thoroughly loved Hotspings Spa these guys were right there. Without question Bea the Service Manager had someone booked to visit. Tejpal the technician on the job was amazing. So knowledgeable, reasurring, and what seemed like a major to us was sorted within the hour. He was so very helpful with maintenance tips for preserving life of the pool, and ressurred us they were just a call away. It was right there I felt the value of buying the Hotsprings premium brand. Thanks guys, you are certainly walking the talk! 

Lesley kelly from Google Reviews.

Verla Dawick extremely obliging in every possible way!

I found the salesperson named Verla Dawick extremely obliging in every possible way. She went absolutely out of her way to ensure I would purchase exactly the correct pool that was suitable to my needs. I asked numerous questions and I found Verla very knowledgeable and extremely helpful, she couldn’t have done enough for me, and I would recommend Verla to anyone interested in buying a hot springs pool in future. A most wonderful person to deal with.

Carlyn Mockett from Facebook Reviews.

Professional, quick and good advice

Professional, quick and good advice - we are really happy with our spa and as first time spa owners we had no idea what would suit us and how we should approach it- Caroline absolutely helped us out. Caroline answered calls when we had questions and she is clearly a committed and hard working person, with a great sense of humour!

Zane Chase from Facebook Reviews.

Very easy to deal with and always great service.

Have brought 2 pools over the space of a year from Caroline in the Newmarket store very easy to deal with and always great service.